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Important Notice

This Privacy Policy explains how Investor Guardian collects, uses, and protects your personal information when you use our services. By using our platform, you consent to the practices described in this policy.

1. Introduction

Investor Guardian ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy applies to all users of our website, mobile applications, and services.

We are dedicated to maintaining the trust and confidence of our users. This policy outlines how we collect, use, disclose, and protect your personal information in compliance with applicable data protection laws.

2. Information We Collect

We collect information that helps us provide and improve our services. This includes:

Personal Information

  • Account Information: Name, email address, phone number, username, password
  • Profile Information: Trading experience, preferences, country of residence
  • Financial Information: Payment details (processed securely by our payment partners)
  • Communication Data: Messages, support tickets, and feedback

Technical Information

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, features used, time spent on platform
  • Location Data: General location based on IP address (for regulatory compliance)
Data Category Examples Purpose
Identity Data Name, email, username Account creation and verification
Profile Data Trading experience, preferences Personalized content and recommendations
Technical Data IP address, device information Security and platform optimization
Usage Data Page views, feature usage Service improvement and analytics

3. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: To provide and maintain our trading education platform
  • Account Management: To create and manage your user account
  • Personalization: To customize content and recommendations based on your preferences
  • Communication: To send important updates, security alerts, and support responses
  • Security: To protect against fraud, abuse, and unauthorized access
  • Improvement: To analyze usage patterns and enhance our services
  • Compliance: To meet legal and regulatory requirements

Marketing Communications

We may send you marketing communications about our services, but only with your explicit consent. You can opt-out at any time using the unsubscribe link in our emails or through your account settings.

4. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

  • Payment processors for secure transaction handling
  • Cloud hosting providers for data storage and security
  • Analytics services to understand platform usage
  • Customer support platforms for assistance

Legal Requirements

We may disclose your information when required by law, such as:

  • To comply with legal obligations and regulatory requirements
  • To protect our rights, property, or safety
  • To prevent fraud or security issues
  • In connection with business transfers or mergers

Data Protection

All third-party service providers are carefully vetted and required to implement appropriate security measures to protect your data.

5. Data Security

We implement robust security measures to protect your personal information:

  • Encryption: Data transmitted between your device and our servers is encrypted using SSL/TLS
  • Access Controls: Strict access controls limit employee access to personal data
  • Secure Storage: Data is stored on secure servers with regular backups
  • Monitoring: Continuous security monitoring for suspicious activities
  • Training: Regular security training for our staff

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We continuously work to improve our security practices.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Cookie Type Purpose Duration
Essential Cookies Basic website functionality and security Session
Preference Cookies Remember your settings and preferences 1 year
Analytics Cookies Understand how users interact with our platform 2 years
Marketing Cookies Show relevant advertisements (with consent) 1 year

You can control cookie settings through your browser. However, disabling essential cookies may affect platform functionality.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Restriction: Limit how we use your information
  • Portability: Receive your data in a portable format
  • Objection: Object to certain data processing activities
  • Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us using the information in the "Contact Us" section. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary:

  • Active Accounts: Data is retained while your account is active
  • Inactive Accounts: Data is deleted after 2 years of inactivity
  • Legal Requirements: Some data may be retained longer for legal compliance
  • Analytics Data: Aggregated, anonymized data may be retained indefinitely

9. International Data Transfers

As a global platform, your data may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place for international data transfers, including:

  • Standard contractual clauses approved by regulatory authorities
  • Adequacy decisions for countries with approved data protection standards
  • Binding corporate rules for intra-organization transfers

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

  • Update the "Last Updated" date at the top of this policy
  • Notify registered users via email for significant changes
  • Post a notice on our platform for material changes

We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us

Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: privacy@investorguardian.org
  • Phone: +88 01833 212225
  • Address: Investor Guardian, Data Protection Office, Dhaka, Bangladesh
  • Response Time: We aim to respond to all inquiries within 48 hours

You also have the right to lodge a complaint with your local data protection authority if you believe we have not addressed your concerns adequately.